If you have a desire to be part of a passionate, committed, people-oriented organisation that is committed to ending poverty… then you’re in the right place!
Baptist World Aid Australia is an international Christian development organisation working in 24 countries. We partner with like-minded organisations overseas to implement community development and disaster projects that empower communities to lift themselves out of poverty. Last year, our work benefited over 800,000 people.
When you join Baptist World Aid, you’ll become part of a rich, 60-year history. As a valued member of our team, you’ll be integral to achieving our mission of helping Australians tackle the injustice of global poverty.
We’re looking for someone with the know-how, passion, and commitment to inspire our faithful supporters to action on poverty… is it you?
Job Description
About the role
This role sits at the heart of our Regular Giving Team and plays a vital part in strengthening relationships between our supporters and the children they sponsor. Reporting to the Regular Giving Team Lead, you’ll be responsible for delivering key communications that enhance the Child Sponsorship experience and improve donor retention—ensuring our supporters feel informed, appreciated, and inspired by the difference they’re making.
A core focus of the role is overseeing the end-to-end process of Child Sponsorship Letter Writing, facilitating heartfelt exchanges between Sponsors and the children they support. You’ll also lead the coordination and delivery of Annual Progress Reports, which provide Sponsors with tangible updates on the growth and development of the children and communities they support.
In addition to these core responsibilities, this role offers the exciting opportunity to coordinate special projects that enhance the supporter experience and contribute to innovation within the Regular Giving space. These projects may vary throughout the year, giving you the chance to collaborate across teams, bring fresh ideas to life, and make a meaningful impact beyond day-to-day operations
This is a fantastic opportunity for someone who thrives on detail, enjoys managing processes, and is motivated by purpose-driven work. You'll coordinate a small group of committed volunteers and collaborate closely with internal teams and external stakeholders, including our passionate Partner Staff overseas to ensure timely, accurate, and engaging communications are delivered throughout the year. If you’re looking for a role where your work directly contributes to donor satisfaction and long-term impact, we’d love to hear from you.
Desired Skills and Experience
Essential Knowledge, Skills and Experience
Minimum 2 years’ experience in an administration role
Experience working with databases or CRM (customer relationship management) systems
Demonstrated skills in attention to detail, accuracy and quality
Demonstrated ability to be self-directed, organized, take initiative and work to deadlines in a professional and confident manner
Proven ability to maintain good stakeholder relationships
A learning mindset with a commitment to bringing best-practice in fundraising
A passion for making donor’s experience supporting Baptist World Aid the best it can be
Desirable Knowledge, Skills and Experience
Some experience working in fundraising and/or retention marketing roles
Experience working in a not-for-profit environment
Technical aptitude and a proven interest in improving processes and systems
Demonstrated ability to supervise and motivate volunteers
Understanding of Christian principles in development
Why work with Baptist World Aid?
We want our people to live life to the full and have developed a range of Better World benefits to create a valued employee experience. Some of the ways we make this possible are;
Salary sacrificing
Staff Encounter Trips
Additional annual leave between Christmas and New year
Life Leave
Paid parental leave
Work from anywhere in the world for up to 4 weeks
Ability to purchase annual leave
Recognition awards
Flexible and remote work
Learning and Development support
Employee Assistance Program and Chaplaincy support
Superannuation Matching Contribution for those eligible
Join us and work with a team as passionate about creating a better world as you are. We will be reviewing applications and interviewing suitable candidates as they apply, so please don't wait until the closing date to apply, we want to hear from you today!
Please note: Baptist World Aid is a safeguarding organisation and our recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our activities. As part of the selection process, candidates may be required to undergo psychometric testing, police checks and working with children checks.
Baptist World Aid Australia values diversity. We are an inclusive workplace that understands the power of diversity and building culture that provides a sense of belonging. We welcome all applicants who meet the position description criteria. For any enquiries, please contact us at recruitment@baptistworldaid.org.au
